This will also lower the quality of the video, so we recommend checking the above options first for the best possible performance. You can select this icon and select a lower number of kpbs to reduce the required network speed to stream the video. PBS Videos at pbs.org offer an option to decrease the streaming rate on the video in the lower corner of the video player where the gear icon is located. To confirm your PBS app is up-to-date, uninstall and reinstall the app on your device. Most browsers will give you an option to update if they see you are using an older version. Once your internet access is restored and your device is connected to the internet, attempt to play a video again.Ĭheck your browser's main settings to see if your browser is up-to-date. Reboot your modem and/or router by turning it off, waiting a minute, and then turning it back on again. You can try restarting your computer browser, app, or entire device to fix the issue. Your device may have other ongoing processes that are impacting video playback. If you find a web browser with improved performance, but would prefer to use your original browser, we recommend checking if your original browser is using the most up-to-date version, and that there are no extensions installed or processes running in the background which could interfere with video playback. If you're using a supported device, you can also try downloading the free PBS app for an improved experience. We recommend trying to view videos using an alternate web browser to see if there's any change in streaming. Try an alternate browser or the PBS app on supported devices.ĭifferent web browsers can have different interactions with websites and video players. If your connection is not strong, you might encounter choppy playback. You can find websites that test your internet speed by searching online for "internet speed test" and selecting one of the resulting pages. A broadband connection with at least 500 Kbps is required for the best viewing experience. Your network may be encountering slow network speeds.
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